Grandstream has recently added a few extra steps to the GDMS account creation process. Below, I’ll guide you through each step, with accompanying images to illustrate the interface.


Step 1: Navigate to GDMS

Go to gdms.cloud in your web browser.


Step 2: Click on Sign Up

On the homepage, locate and click the Sign Up button to begin the registration process.


Step 3: Fill in the Required Information


On the registration page, you will see several fields to complete:

  • Nickname: This is your display name across the platform. You can set it to your first name or any identifier you prefer.

  • Data Center: For users in New Zealand, selecting the US data center is recommended for the best performance.

  • User Type: This selection is largely informational and does not significantly impact the platform’s functionality.

  • Grandstream Device Verification: This is where Grandstream has introduced notable changes.


Step 4: Entering Grandstream Device Verification Details


If you purchased your Grandstream device from us, select Go Wireless NZ as the channel. However, this field is not case-sensitive, ultimately precision is not crucial.

You will also need to enter:

  • MAC Address: Found on the bottom of your Grandstream device. The image below illustrates where to locate it.

  • Initial Password: This is typically labeled as WiFi Password or Initial Password on the device’s sticker.


Step 5: Finalizing Registration

After entering the required details:

  1. Click OK.

  2. Enter the verification code on the registration page.

  3. Agree to the terms and conditions.

  4. Submit the form.


Step 6: Approval Process

Once submitted, you’ll see a confirmation message stating that Grandstream will review and approve your account shortly. You will receive a verification email once the process is complete.


Processing Time

The approval team operates out of Singapore, meaning requests from New Zealand will only begin processing after 2 PM NZT. The approval time can vary—some accounts are approved within 30 minutes, while others may take a few hours.

If you experience significant delays, consider checking your spam folder or contacting Grandstream support.