Have you called us recently and been guided to our support page so we can remote in to troubleshoot? Are you using a MacBook or other Apple computer/laptop?
This guide will illustrate what permissions are required to allow us to see your screen and remotely control your device
Navigate to https://support.gowifi.co.nz/ and enter the code provided to you by the Go Wireless NZ staff member.
The ConnectWise Client should download and prompt you with a security warning.
Open System Preferences and navigate to the Accessibility tab.
Click the lock and enter your user password as required. Place a tick next to ConnectWise Control Client in the Application list.
Navigate to Screen Recording and place a tick next to ConnectWise Control Client.
The Go Wireless NZ staff member should now be able to control and see your screen.